About Atlanta Hartsfield-Jackson International Airport (ATL)

Hartsfield-Jackson Atlanta International Airport is the busiest airport in the world in terms of annual passenger traffic. It has two terminals, seven concourses, and 192 gates handling thousands of domestic flights and connections to Asia, Africa, Europe, and South America. This Hartsfield-Jackson Atlanta International Airport guide includes airport contact details, terminal facilities, and various transport modes available to and from the airport.

Information:

Information desks are located at Concourse E, Concourse F, the Domestic Terminal, and International Arrivals.

Trained volunteers, identifiable in official shirts, sweaters, and/or vests paired with black slacks, are available throughout various airport locations. These include the International Terminal, baggage claim areas, and the Transportation Mall, where the automated people mover, known as the Plane Train, operates.

Website:

Driving directions:

Interstates 75, 85, and 285 encircle Atlanta Hartsfield-Jackson International Airport, making it easily accessible from Atlanta, its suburbs, and other parts of Georgia.

Visitors travelling from downtown Atlanta typically use Interstate 85, taking exit 72 to reach the airport. The drive time is approximately 20 minutes, though this can vary with traffic conditions.

Transfer between terminals:

The underground Plane Train operates within the airport's secure zone, connecting the terminals and concourses. It stops at the Domestic Terminal (Domestic Baggage Claim and Ground Transportation), Concourses T, A, B, C, D, and E, with Concourse T also serving the International Baggage Claim.

Passengers transferring within the Domestic Terminal can also use the free shuttle by exiting at W-1 or W-2 and following signs to the pickup point located at the Ground Transportation Centre/West Curb.

Passengers transferring within the International Terminal can also take the free shuttle. Use the exit between doors A1 and A2 in Arrivals, and follow signs to the designated pickup point.

Please note that the underground Plane Train is not the same as the ATL SkyTrain. The Plane Train operates solely within the secure zone of the airport, while the ATL SkyTrain runs on the non-secure side, linking the Domestic Terminal with the rental car center and the GICC Gateway, which includes the Georgia International Convention Center and several hotels.

Public Transport

Public transport road:

Shared-ride Shuttle: Shared-ride shuttles offer a cost-effective transport option by allowing passengers heading to the same destination, both locally and regionally, to share a vehicle. Passengers should contact the shuttle provider in advance to make reservations.

Taxi: Taxi services are available outside the W-1 and W-2 exits at the Ground Transportation Center (Domestic Terminal), and outside the A-1 door at the International Terminal. Fixed rates apply between the airport and the central business district.

Ride-hailing: Lyft and Uber operate in Atlanta, offering pickups from designated areas at the airport. These pickup locations are indicated in the respective apps.

Public transport rail:

Rail: The MARTA (Metropolitan Atlanta Rapid Transit Authority) rail system has two lines (Red and Gold) that service Hartsfield-Jackson International Airport. For detailed journey planning, visit the MARTA website.

Terminal facilities

Money:

ATMs are available in every terminal and concourse.

Currency exchange counters are in Concourses D, E, F, T, International Arrivals, International Departures, and Domestic Terminal.

Food:

Atlanta Hartsfield-Jackson International Airport handles over 100 million passengers annually and offers a diverse array of dining options to match. Passengers can enjoy a variety of international cuisines and local Southern specialties. For quick meals, fast-food outlets and budget-friendly cafés are readily available. The greatest variety of dining choices can be found in Concourses A, B, C, and D, which boast more options than other concourses and terminal buildings.

Shopping:

Numerous gift shops and bookstores are located in the terminals and concourses.

Duty-free shopping is available in Concourses E and F.

Luggage:

Atlanta Hartsfield Jackson International Airport does not have a luggage storage facility.

If you have misplaced items within the confines of Atlanta Hartsfield-Jackson International Airport, fill up this form.

If you have lost items on an airplane, contact the airline you flew with for help.

Other:

Atlanta Hartsfield Jackson International Airport has an on-site triage center for passengers needing non-acute medical assistance. The center is located on Level 3, Atrium, Domestic Terminal.

Airport facilities

Conference and business:

Atlanta Hartsfield Jackson International Airport does not have any meeting rooms. However, less than two miles from the airport and easily accessible with the ATL SkyTrain is the GICC Gateway, home to the Georgia International Convention Center and several hotels.

Communication Facilities:

Free Wi-Fi internet access is available throughout Atlanta Hartsfield-Jackson International Airport.

Disabled facilities:

Hartsfield-Jackson Atlanta International Airport offers a range of accessible facilities. The airport is equipped with elevators, ramps, family restrooms (several locations), an adult changing table (departure level, Concourse F), teletypewriters (information desks at the Domestic Terminal, Concourses E and F), and a large-print directory (near the escalators of each concourse).

Travellers requiring special assistance should contact the airline in advance.

Car parking:

Atlanta Hartsfield Jackson International Airport offers many parking options, including:
• Covered short-term car parks with direct access to the terminals
• Economy and long-term car parks located slightly further from the terminals
• Park and ride options that include a shuttle service to and from the terminals

For more information, visit the airport's parking page.

Car rental:

The airport's Car Rental Centre, just a few minutes away via the ATL SkyTrain, has 12 major car rental brands. Visitors can also book in advance.